Our contact details  

Name: Michelle Scott

Address: 117 Norton Road, Letchworth Garden City, Herts SG6 1AG

Phone Number: 07957 200465

E-mail: seasonsflowerstudio@gmail.com

Policy Version: 12 October 2025

The type of personal information we collect

When you buy something on this website, we collect personal information from you to fulfill an order. We may collect information like:

·      Your name - so that we know what to call you, and because if placing an order, we are entering into a contract with you for goods or services.

·      Email address – so we can email you order confirmations, notify you if we encounter a challenge in fulfilling your order. 

o   If you have opted into our subscriber list, or to send you information from time to time about seasonal promotions (if you have opted in to subscribe to such correspondence).

·      Your telephone number – we will only call you if we have a query about your order or if you have specifically asked us to contact you.

·      Recipient name – so that we have the name of the recipient of the Product or service which assists us with delivery.

·      Delivery address – so we know where deliveries are to be made.

·      Payment Card Details- these are taken when you place an order but not stored.

·      Usage Data including information about how you use our website, products and services – so that we can optimise the user experience of our website.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
- place an order via our website or purchase our products or services via any other means;
- book a workshop
- book us to provide flowers for your wedding or other event;
- create an account on our website;
- subscribe to our service or publications (including our newsletter);
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Payment Processing 

·      SquareSpace Payments

 When you make a purchase from us on this website, we use Squarespace Payments as our primary payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

·       PayPal

 One of our payment processors PayPal will also collect payment information from you, if you select this method of payment at checkout. You can read their privacy policy at https://www.paypal.com/uk/legalhub/paypal/privacy-full.

·       As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using the details at the beginning of this policy.

(b) We have a contractual obligation.

(c) We have a legitimate interest.

Where we need to collect personal data under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How we store your personal information

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 

Website Analytics

This website collects personal data to power our site analytics, including:

·      Information about your browser, network, and device

·      Web pages you visited prior to coming to this website

·      Your IP address

This information may also include details about your use of this website, including:

·      Clicks

·      Internal links

·      Pages visited

·      Scrolling

·      Searches

·      Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and Account Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

·      You’ve created a customer account

·      Your customer account password has been reset or updated

·      You’ve made a purchase

·      Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details at the beginning of this policy document if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at using the details at the beginning of this policy document. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk